APMG Change Management Foundation & Practitioner

Request Onsite
Length 5 days
CDU/PDU 35
Intended Audience

Course attendance is suitable for all Change Management roles, as well as Project Managers, Business/Process Analysts, Team Leaders/Supervisors, Senior Managers, IT Professionals, and HR Professionals.

Prerequisites There are no prerequisites for the Foundation level course or exam. Students are required to pass the Foundation level exam at the end of Day 3 in order to sit for the Practitioner level exam at the end of Day 5.

Course List

APMG Change Management Foundation & Practitioner - Course Description (1 download) Individuals and organizations are continually subjected to change. We change with the intention of improving, but the process of change sometimes becomes a long and complicated process that doesn’t achieve the desired objective. Faced with this problem, more and more organizations are relying on Change Management as a lever and guarantee of success of the transformations required for the business.

Success in managing change in organizations focuses on how people affected by change go through the processes of change. Change Management is about using interpersonal skills to persuade others to use what has been created and embedding the use of the deliverable into the way people work. It includes all the actions taken to structure how to move from one state of being to another.

This course presents the knowledge, skills, techniques and practices necessary to face organizational changes with guarantees of success from the point of view of the roles that are impacted by change. The Practitioner level materials include scenario-based activities to practice defining and preparing strategies for successful change management.

Through our parent company, Netmind, this course includes the APMG Change Management Foundation and Practitioner level certifications, a certification offered by APMG International in collaboration with the Change Management Institute (CMI).

Learning Objectives

After this course, students will be able to:

  • Understand how the process of organizational change or transformation occurs.
  • Form teams of change that contain the necessary roles and responsibilities to face organizational changes with guaranteed success.
  • Properly manage resistance to change.
  • Develop strategies to keep people motivated during the change.
  • Understand the different types of change and establish appropriate strategies to manage them.
  • Understand the training planning process and develop the necessary knowledge, skills, and attitudes in the organization once the change is completed.
  • Understand the program and project management framework in which the changes are implemented.
  • Learn and know how to identify and use the “levers” organizations typically used to drive and sustain changes.

Certification Audience

The Foundation level is for anyone who wants a sound understanding of Change Management principles and practices. It is ideal for those wanting formal and structured learning in Change Management. At the end of day 3 of this class, students will sit for the APMG Change Management Foundation exam.

The Practitioner level is for anyone with Foundation level knowledge who wants to gain practicing level capability and attain the full certification. It is ideal for those who lead, manage, or contribute to the facilitation of change within an organization. At the end of Day 5, students will sit for the APMG Change Management Practitioner exam.

Course Outline

Introductions and Objectives

The Change Management Context

Learning and the Individual

  • Learning process and styles
  • Learning dip

Change and the Individual

  • Modes of individual change
  • Motivation
  • Individual differences

Change and the Organization

  • Metaphors and organizations
  • Organizations and change
  • Models of change
  • Key roles in organizational change
  • Drivers of change
  • Viewpoints and change vision

Stakeholder Strategy

  • Principles
  • Identifying and segmenting stakeholders
  • Stakeholder mapping
  • Stakeholder roles
  • Managing relationships and mobilizing stakeholders
  • Influencing strategies

Communication and Engagement

  • Communications theory
  • Feedback and communications approaches
  • Communicating change – factors, barriers, and approaches
  • Communication channels
  • Planning communications

Change Impact

  • Identifying and assessing change impact
  • Stakeholder impact assessment
  • Change severity assessment

Foundation Examination

Planning Training

Project Management

  • Change initiatives, project, and programs

Changing Organizations

  • Change levers
  • Levels of adoption
  • Reinforcing systems

Practitioner Exam Practice, Revisions, and Mentoring

Practitioner Examination

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